⚠️ Before you publish this: This is a clean starting template written for a deck/fence lead-matching service. It is not legal advice. Before relying on it, have it reviewed by a lawyer familiar with Canadian privacy law (PIPEDA) and Ontario regulations — especially because you pass consumer contact details to third-party contractors. Fill in every [BRACKETED] field. Delete these two flag boxes before publishing.
Urban Home Pro ("we," "us," or "our") operates urbanhomepro.com (the "Site") and provides a service that connects homeowners and property decision-makers with local deck, fence, and outdoor-project contractors ("Pros"). This Privacy Policy explains what information we collect, how we use it, and your choices.
By using our Site or submitting a request, you agree to the practices described here.
1. Information We Collect
When you request a quote, use our cost calculator or quiz, or otherwise contact us, we may collect:
- Contact information — your name, email address, phone number, and postal code.
- Project information — the type of project (e.g. deck, fence), its size, materials, timeline, whether you own the property, and the estimate range shown to you.
- Technical information — basic data your browser provides automatically, such as device type and pages visited, used to improve the Site.
2. How We Use Your Information
We use the information you provide to:
- Match you with one local contractor suited to your project and connect you for a quote;
- Respond to your enquiries and provide the service you requested;
- Improve our Site, content, and matching;
- Send you relevant updates about your request (you can opt out at any time).
3. How We Share Your Information
This is the most important section, so we'll be direct:
- With a matched contractor. When you request a quote, we share your contact and project details with one vetted local Pro so they can contact you about your project. This is the core purpose of our service, and by submitting a request you consent to this sharing.
- We do not sell your personal information to data brokers or unrelated third parties.
- Service providers. We use trusted third-party tools (for example, form processing and website hosting) that handle data on our behalf under confidentiality obligations.
- Legal requirements. We may disclose information if required by law or to protect our rights.
Our promise on lead sharing
We share each request with only one contractor — never sold to multiple Pros at once, never auctioned, never resold to unrelated parties. You can ask us to delete your information at any time.
4. Your Consent and Choices
You provide consent when you submit a request through our Site. You may:
- Withdraw consent or ask us to stop contacting you at any time by emailing [INSERT CONTACT EMAIL];
- Request access to the personal information we hold about you;
- Request correction or deletion of your personal information.
We will respond to such requests as required under applicable Canadian privacy law.
5. How We Protect Your Information
We use reasonable administrative and technical safeguards to protect your information. Our Site uses encryption (HTTPS), and we limit access to your information to what is necessary to provide the service. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.
6. Data Retention
We keep your information only as long as needed to provide the service and for reasonable business and legal purposes, after which we delete or anonymize it.
7. Cookies and Analytics
Our Site may use cookies and similar technologies to understand how visitors use the Site and to improve it. You can control cookies through your browser settings. If we run advertising (for example, on Meta or Google), those platforms may use cookies subject to their own privacy policies.
8. Third-Party Links
Our Site may link to other websites. We are not responsible for the privacy practices of those sites; we encourage you to read their policies.
9. Children's Privacy
Our service is intended for adults (property owners and decision-makers). We do not knowingly collect information from anyone under the age of majority.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent version.
11. Contact Us
Questions about this policy or your information? Contact us at:
Urban Home Pro
Email: [INSERT CONTACT EMAIL]
[INSERT BUSINESS ADDRESS / CITY, ON]
⚠️ Checklist before publishing: (1) Fill in every [BRACKETED] field. (2) Confirm the "one contractor only" promise matches what you actually do — if you ever share a lead with more than one Pro, this must change. (3) Have a lawyer review, given third-party data sharing. (4) Add a matching short consent line on every form (suggested wording is in the companion notes). (5) Delete both orange flag boxes.